Customer service is not hard to understand -- make customers happy with the service they receive, and they will want to continue to do business with you. As simple and true as that statement is, most large corporations, and even pest control franchises, take a poor approach in providing customer satisfaction. 

Large companies automate customer service in the race to cut costs and move on to luring in the next customer. Self-service systems leave customers confused and frustrated when interacting with computerized menus, where customers often feel that they have not really accomplished anything at the end of a phone call and hoping for the best.

Technology is a fantastic tool when it adds value to a customer’s experience. Shopping online is a great way to obtain product information at your own pace and make comparisons of different buying options. Fast food restaurants are already offering kiosk and app purchasing, and in the coming years dealing face-to-face with a restaurant employee is likely to feel more like a quaint and old-fashioned experience.  

Customer service remains an area where automation and interaction with software apps is a poor substitute for person-to-person attention. When machines fail at customer service, the experience is very dissatisfying to consumers. A food order with a mistake might be a small inconvenience, but a conversation with a computer about service questions that goes nowhere creates major disappointment.   

The national corporations and franchises try to give the appearance of being local in our community. However, companies with toll-free numbers taking you to an automated voice program and multiple holds and transfers before reaching a live person are not able to keep the illusion of personal service alive when you need help as their customer. Large companies have made the decision to replace personal relationships and conversations with computer systems designed to shuffle customers off to some “solution” based on a pre-set formula. Even when you are able to reach a live person, they have no idea who you are, have never spoken to you before, and will likely never talk with you again.

We've even seen stories in the news recently about the failures of large corporations to deal with customer issues or product problems because of the weaknesses of replacing human contact and problem solving with software and computer databases. Technology is being used to cultivate new customers and upsell products rather than focusing on satisfaction and providing value for the money customers pay.

This is where local companies like At Ease Pest Solutions stand apart from national companies and franchises. Customer service is still a personal matter for our company, and it will remain that way. We are never satisfied with anything other than a five-star review from each and every customer. We base our success on what our customers actually tell us about the service we provide, not on numbers or statistics.

We take every step possible to ensure that our service is done right the first time and that each customer is completely satisfied with our service and the information we provide. In every occasion where follow-up is needed, we provide each customer with personal attention and care until all questions are answered and every issue is addressed completely and resolved.  

You will work with our people directly, and the same technician who provides your service will take care of your family or business’s needs where a computer cannot. You will always talk with a person with authority to make direct decisions regarding your service and your questions. We will always be responsive and follow through until you are satisfied with the service and professional advice we provide. You are and will always be viewed as our highly valued customer, not just another number on a screen and another sale. We want to be your trusted partner for all your pest control needs today, tomorrow, and beyond.

Customer service is just that -- service. Service means communication. We believe that proper service is only possible through great communication. Our company’s technology is very important to the professional services we provide, but our customer service is the old-fashioned personal type of service based on prompt and effective personal communication.

Call us today for a free quote for pest control services for your home or business, or just to ask us any questions about pest control services you have.